Allison transmissions in Mack trucks will soon be eligible for connectivity services through Mack’s GuardDog Connect telematics offering.
The companies made the announcement at the spring meetings of the Technology & Maintenance Council. Beginning late in Q2, Mack GuardDog Connect will incorporate Allison Diagnostic Trouble Code (DTC) data and other parameters in its monitoring service.
Customers operating Mack trucks with Allison transmissions will then enjoy the same connectivity benefits as those running trucks with other transmissions, and will be able to rely on one point of contact through Mack rather than seeking information from multiple sources.
“Mack’s goal is and always has been to offer solutions to make Mack easy to do business with,” said Jonathan Randall, president of Mack Trucks North America. “We continue to make advancements with GuardDog Connect, and we believe this partnership with Allison is just another example of Mack’s industry-leading uptime services and solutions.”
In the past, Mack customers with Allison-equipped trucks would receive separate service alerts related to the transmission and then would have to work with an Allison-authorized service provider to determine next steps. Going forward, they’ll be able to use Mack OneCall agents at the Mack Uptime Center to receive support.
Mack and Allison will work together behind the scenes to provide the customer with the most appropriate course of action.
“This integration reflects the decades-long partnership between Allison and Mack and our unwavering commitment to serving the needs of our mutual customers,” said Rohan Barua, vice-president of North America sales, global channel, and aftermarket at Allison Transmission. “By providing transmission insights directly through Mack’s integrated telematics solution, we ensure that our customers are directed to an Allison Authorized service provider who can offer the necessary service and support. This collaboration enhances the overall customer experience and underscores our commitment to greater uptime for our customers.”
Mack says it has already piloted the program with several customers who appreciated the streamlined process.
“This is part of the Integrated Uptime subscription service, so there is no additional charge. The fleets with an existing Mack Integrated Uptime subscription and equipped with Allison transmissions will automatically be enrolled in the service and begin receiving the notifications,” said Marty Foulks, Mack connected vehicle product manager. “Both companies have developed a seamless vehicle analytics collaboration to make Mack GuardDog Connect applicable for Allison transmission data.”
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