One of the priorities for global MAN CEO, Alexander Vlaskamp, is to work with the team from Penske, meeting with customers and the dealers as well as others on the front line to keep up momentum behind the launch of the TG3 models, which are starting to appear on our roads. Work is going into building up the network and getting it up to speed on the new technology and design elements in the new range.
“In Australia, every different segment, every different branch, what our customers are into, what they transport, you have to have the right vehicle for that, and have customisation too,” says Alexander. “I think that has been worked through very well. Actually we do have the right fit, and are bringing it on board and combining it well with the service network.
“It’s about product and the right services, it is around the right financial services, also having the offer like Penske Rental. We have that in place for our customers so that we can focus on supporting them in their business and that’s where the team has actually put a lot of its effort.”
Getting up to speed
The Penske organisation is working hard on training their staff and also recruiting additional staff. Potential customers and prospects can expect higher levels of engagement with the Penske team, with regards to the MAN offering.
“Penske has vast experience in operating in Australia, in various services businesses, with a very strong service mindset,” says Alexander. “Not only bringing through the product but also making sure we take care of the product over its lifetime, and taking care of the distribution network as well.
“I think that that gives us a lot of stability, and it’s good that we have a stable partner here, with their own retail units out there, being, not only an importer with sub dealers, but really being themselves with their direct interaction with the customers, and I think that is what Randall Seymore and the Penske team are demonstrating,
“That’s really what makes this partnership unique, for us to operate in this world effectively. It is also good that we really worked out our plan to move forward, where we are also bringing in our outside team through the Australasian cluster, supporting them in the same time zone. Thomas Hemmerich is bringing a team of people here to work in the Penske network to actually be a support, with parts support and direct support, when it comes to training or when it comes to operating and connecting to our headquarters.”
The expertise from around the Asian region on the MAN product will be bringing in experienced people to support the growing organisation here.
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