Sedgwick has rolled out a new 24/7 accident response service aimed at getting claims under control in the critical hours immediately following a crash.
The company’s Accident Response Team dispatches adjusters directly to the scene of a commercial trucking incident, with a focus on early intervention, evidence preservation and real-time documentation — areas that can heavily influence claim outcomes and litigation risk.
Sedgwick said the service is designed to address a longstanding gap in claims handling, where delays in response can lead to lost evidence, longer cycle times and higher costs.
“No two trucking accidents are the same, and the difference between a well-managed claim and a costly dispute often comes down to what happens in the first few hours,” said David Armstrong, executive vice president of property Americas at Sedgwick.
The Memphis, Tenn.-based claims management provider said its adjusters are trained to secure scenes quickly, document conditions, and engage with involved parties to help steer claims before issues escalate.
The service is backed by a nationwide network of transportation-focused adjusters and a technology-enabled dispatch system, allowing it to scale across fleets, insurers and self-insured operators.
Beyond the initial response, Sedgwick said the team can coordinate related services including vehicle appraisals, accident reconstruction, environmental and forensic support, and desk-based claims handling.
The goal is to reduce overall claim costs by shortening cycle times, limiting tow and storage expenses, and lowering the risk of litigation — a growing concern for fleets facing rising insurance premiums and nuclear verdict exposure.
Sedgwick, which provides claims administration and risk services in more than 80 countries, said the new offering builds on its broader push to integrate AI-enabled tools into its claims ecosystem.
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