Navistar developed a consultative approach to make battery-electric truck adoption easier for customers.
As it prepares to add heavy-duty trucks to its battery-electric vehicle lineup, Navistar has announced a suite of comprehensive ownership solutions designed to make the transition to BEVs easier for customers.
During the Advanced Clean Transportation (ACT) Expo in Las Vegas, Navistar announced that it has developed a consultative process that guides customers through the entire BEV ownership experience, including charging, financing, maintenance, etc.
It also displayed an electric International Class 8 truck in its booth, displaying the company’s progress in the Class 8 space. It’s on display along with the current BEV International lineup, which consists of the medium-duty International eMV and the IC Bus Electric CE Series.
Navistar consultants work with customers to understand their unique needs, helping them through the complexities of charging and infrastructure, and providing a thorough customer onboarding experience that involves driver and technician training.
After the customer has taken delivery and completed the onboarding process, a new suite of comprehensive ownership solutions has been implemented to provide customers with the peace of mind that their operating, maintenance, and service needs will be met.
This suite of comprehensive ownership solutions is available for either five or six years on every new battery-electric truck purchase. It covers service intervals and parts pricing through monthly payments available for financing through Navistar Financial.
“Through this approach, Navistar is not only providing customers with reliable battery-electric trucks and buses, but also the competitive financing and full service and maintenance to support their individual electrification journey,” said Fabio Souza, executive vice president, Service Solutions.
“Navistar is simplifying the customer journey with a full suite of operating expertise bundled into a streamlined offering.”
White-Glove Experience for Integrating, Servicing International Electric Trucks
For both truck and bus customers, Navistar said it provides a white-glove experience for integrating BEVs into operations and servicing them.
A new digital ecosystem is designed to proactively predict service and maintenance needs and drive efficiency at dealerships. It enables proactive and scheduled maintenance intervals, proactive parts planning and technician availability
For customers and dealers, having greater visibility into fleets’ health-based vehicle data allows them to set up preventive maintenance appointments three to four weeks ahead of time and identify repairs and campaigns that align with the already planned downtime.
To date, more than 100 International and IC Bus dealer locations have invested in tools, training and chargers to be authorized to service and support BEV customers.
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