Two months after Motus was launched, some motor carriers are still navigating through problems associated with the new registration system.
The Federal Motor Carrier Safety Administration recently issued an alert to help carriers who are unable to claim a USDOT Record because they’ve been inadvertently registered as a Transportation Service Provider.
FMCSA advises motor carriers that need to close a TSP account to take the following steps:
- Log in to your Motus account at dot.gov
- Arrive at the TSP account page
- Click the gear icon to the right of the screen
- Choose “Close Account”
- Follow the prompt to confirm you are permanently closing the TSP account
FMCSA said that if your Login.gov email address is linked to a USDOT number, you should be able to see a dialog box prompting you to claim your USDOT number.
“If you have been able to close your TSP account and are still not presented with the option to claim your USDOT Number, please send us a ticket,” FMCSA wrote.
Those sending FMCSA a ticket should provide:
- USDOT number
- Name and Login.gov email address of the company official who will be the account owner
- Proof of company ownership (IRS letter, articles of incorporation or other proof of state/municipality registration)
Temporary pause
Since Motus launched in May, FMCSA has faced several problems. Many carriers reported being unable to claim their USDOT number.
As problems persisted in the weeks ahead, FMCSA recently announced that it was hitting the pause button for motor carriers that need to complete a biennial update.
“As FMCSA continues supporting the transition to Motus, the USDOT Registration System, launched on May 19, and to help reduce disruption during this transition period, FMCSA has temporarily suspended the inactivation of USDOT numbers for entities that have not completed the required biennial update since June 1,” the agency wrote on its website.
Registrants will be given additional time to complete any required biennial updates and should not worry about inactivation resulting from Motus-related access or system issues, FMCSA said.
The agency called the suspension “temporary” but did not indicate how long the pause would last. LL
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