International Motors is rolling out a new connected digital ecosystem designed to bring fleet operations, vehicle health, and dealer communication under one roof.
Called My International, the platform combines telematics data, service workflows, and remote vehicle controls into a single interface accessible via desktop or mobile app.
The company says the system is built to give fleets, drivers, and dealers a shared, real-time view of vehicle status and service needs, helping shift maintenance from reactive to proactive stance.
“This is a simplified way of doing business with us,” said Fabio Souza, executive vice president of Service Solutions. “My International brings everything our customers rely on into one connected system, helping them prevent downtime instead of reacting to it.”
International Positions Itself as a Solutions Provider
With the launch of My International, the OEM is leaning further into its role as a full-service solutions provider rather than just a truck manufacturer.
The platform addresses a long-standing pain point for fleets: fragmented systems. Many operations rely on multiple portals, vendors, and communication channels to manage vehicles. My International aims to consolidate those into a single, streamlined environment while leveraging factory-installed connectivity.
It also integrates with leading telematics service providers, allowing fleets to pull data from multiple sources into one platform for a unified, real-time view of operations.
At its core, My International functions as a centralized command center that connects vehicle data with dealer service systems.
When a truck needs attention, the system:
- Alerts the fleet manager
- Identifies the nearest preferred dealer
- Enables direct communication to schedule service
The platform also provides visibility into warranty coverage, service contracts, and repair status for all stakeholders, reducing the information gaps that can extend downtime.
Through the mobile app, users can monitor vehicle performance, manage service events, and remotely adjust certain vehicle functions.
Key Capabilities
International highlighted several core features of the platform:
- Fuel analytics reporting: Tools designed to optimize performance of the International S13 integrated powertrain
- Remote lock/unlock: Digital control of vehicle access
- Remote diagnostics and health reporting: Real-time vehicle health monitoring
- GPS tracking and geofencing: Location-based alerts to improve routing and security
- Over-the-air (OTA) updates: Remote adjustments to parameters such as speed limits and idle shutdown
- Warranty and contract visibility: Centralized access to coverage details
- Service communication and scheduling: Direct interaction with International’s dealer network
A Shared Ecosystem for Fleets and Dealers
International says the platform is designed to align all stakeholders, including drivers, fleet managers, service advisors, and technicians within a single digital ecosystem.
By creating shared visibility and standardized workflows, the company aims to speed decision-making and improve coordination across the service lifecycle.
“My International will continuously evolve with enhancements designed to deliver measurable value to our customers, dealers, and partners,” Souza said. “A vendor fixes what’s broken. A partner helps you achieve your goals in the most convenient, efficient way.”
Availability
My International is now live across North America. A five-year subscription is included with all new International trucks and IC Bus models.
The company says the platform represents a broader push to turn vehicle data into actionable insights—helping fleets move from managing problems to anticipating them.
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